People in the credit field have always been required to be shrewd judges of character and to have considerable financial acumen as well. Without these qualities, they would be in poor position to make judgements regarding their clients ability or willingness to repay. In addition, they have had to display both patience and tenacity in their efforts to collect debts justly owed them, but which, for one reason or another, clients refused to pay. In the past decade, however, revolutionary changes have taken place in the field of credit that have effectively made credit manager's jobs even more difficult. In the period from the end of the 1960's to the present, a myriad of credit laws have been passed. Today's credit manager, in addition to having the qualities described above, must be fully conversant with these laws if he or she is to perform the job effectively--and it is no easy task! The laws overlap and intertwine. In some cases federal laws take precedence over state requirement. In other, the stricter law is enforced. In still others, credit managers will find that they are required to comply with the provisions of two sets of apparently conflicting laws.

From the moment you accept an application for credit, and in some cases even before, as soon as you make a credit decision, when you send out a credit billing, and so on throughout the whole credit process until you have collected the debts owed, you will find your actions are limited or you are required to perform certain functions or make certain disclosures as a result of these laws. No matter that the process is complex. You have no choice but to comply.

We at IRB understand the difficulty and responsibility of your position and our office is aware of and fully complies with the Fair Debt Collection Practices Act, which does apply to any recovery firm, and any other act or law governing our agency. We feel we have a larger responsibility to you than merely a recovery action. We take the time to perform our job more effectively without putting our clients in jeopardy.

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